Continuous Improvement (Benchmarking)
How the organization has set up its systems and processes and how it regularly reviews itself and derives improvement targets for coming years.
Asset Management Quality Manuals / Guidelines
The quality of the asset management manuals, policy documents etc. that are available to assist staff in life cycle asset management.
Best appropriate practice includes:
Asset management quality manuals and process maps are readily available to all staff. This includes web-based knowledge management libraries and systems.
Asset Management Process Diagrams
The process diagrams and flowcharts that are available to assist staff in life cycle asset management processes.
How the organization manages its knowledge and information.
Best appropriate practice includes:
"The better we understand our assets, the better we can manage them". Innovation or cost reduction opportunities are identified through a structured process.
Improved activities flow through into the quality system or knowledge management system.
Internal Quality Assurance Practices
How the organization completes an internal quality assurance review of its asset management.
Best appropriate practice includes:
The organization has an internal review team or a process for assembling a group for completing independent assessment (not staffed by the group involved).
This team reports directly to the Executive Management Team, the CEO/GM or Chairman of the Board.
Independent Review and Benchmarking
The degree to which the organization exposes itself to independent external review.
How these review projects are developed and the action taken on the reviewers' reports.
Best appropriate practice includes:
The organization regularly commissions independent assessors to judge its relative effectiveness and efficiency in asset management.
Cost Reduction Opportunities
How the organization identifies cost reduction opportunities through the review process and takes the necessary action to achieve them.
Best appropriate practice includes:
The organization annually benchmarks its key result areas with other similar organizations.
Improvement Program Implementation (Effectiveness)
The process used to monitor and report on the progress being made in all asset management improvement projects, including cost reduction opportunities.
Best appropriate practice includes:
The organization benchmarks targeted asset management activities every two years.
The organization regularly reviews all of its continuous improvement activities to:
- Monitor the success or otherwise of these programs
- Ensure appropriate accountability for both the proposed timeframe and the identified savings.
Case Studies Australia Post Implementation Review BHP Steel’s post implementation review practices have been recognized by the leading world authority Beckaert Stanwick of Belgium as ‘world’s best practice’. Their system is that twelve months after final commissioning of a project (i.e. the start of operations), a systematic review examines the extent to which the project has met the key performance indicators claimed in its original justification. If the full benefits are not being achieved, corrective actions are identified. The project continues to be monitored until it is back on track. The key to this is that the manager who proposed the project is the one held responsible for accounting to the board for its success or otherwise. |